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Customer Concerns

If something isn't right after a cleaning, here's how to tell us and what happens next. Last updated October 31, 2026.

Raising a Concern

Tell us soon. If you're unhappy with a cleaning, let us know within a few days, while the details are fresh and before the carpet has been walked on much. Spots sometimes reappear as carpet dries; that's worth telling us about too.

How to reach us. Call +1 226-540-1084 or use the contact page. Include your name, address, the date of the cleaning and what's wrong. Photos help.

What we do. We'll acknowledge your message within two business days, ask any questions we need to, and if it makes sense, come back to look. Where the problem is something we should have handled better, we'll offer to put it right, usually by re-treating the area.

If you're still not satisfied. Ask us to take a second look. Consumer Protection Ontario, a provincial government service, can also explain your rights as a consumer.